Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Yes, our WhatsApp number is +254 708 360 404
You can always contact us through Call/ Whatsapp – +254 708 360 404 or 0734 951 534
Yes, We have partnered with courier services to ensure you get your order anywhere and everywhere.
Yes, All orders are packaged together and delivered safely
Pay on delivery option is only applicable for orders within Nairobi.
Pay on delivery does NOT apply if:
- You are outside Nairobi.
- You send your own rider/delivery guy.
You can add the chosen items to your shopping cart and place an order on our website, or you can also get in touch with us via call/whatsapp us on the following number +254 708 360 404 or +254 734 951 534 to place an order.
Orders can be canceled if they have not been shipped, by contacting +254 708 360 404 or +254 734 951 534
If you need to swap an item
Returns and Exchanges
Return & Refund Policy
Thanks for shopping at Phlaw collections.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 24 Hrs to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your Mpesa number or bank account.
You will receive the credit within 24-72hrs.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable
Contact Us
If you have any questions on how to return your item to us, contact us. 0708360404or 0734951534
You have 24 Hrs to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You can use our email: info@phlawcollections.co.ke or phlawcollection@gmail.com
Yes, this can only be done before the order is shipped.
Yes, though the item will be delivered/shipped when restocked.
Phlaw Collections remains open Mon- Fri from 7:30am to 6:30pm Sat & Public holidays from 9:00am to 04:30pm Sundays we’re closed.