Customer Help
Our support team is committed to providing quick, friendly, and reliable assistance to ensure you have the best shopping experience with Phlaw Collections.
Common purchase queries answered
Orders and Shipping
Phlaw Collections is a Kenyan, faith-driven online store offering quality products while empowering young girls through skills training and mentorship. Every purchase helps support our mission to create opportunities and positive change in local communities.
We offer a variety of products, including:
- Home products and décor
- Clothing and fashion accessories
- Bags and travel essentials
- Faith-inspired and community-focused items
- Our collections are updated regularly, so check back for new arrivals and deals.
You can place an order directly through our website or Via WhatsApp: +254 708 360 404 or +254 734 951 534
Yes, cash on delivery is available for orders within Nairobi.
Yes! Contact us on WhatsApp to reserve your item. We’ll notify you once it’s back in stock.
Orders can be canceled if they haven’t been shipped. Contact us immediately via WhatsApp at +254 708 360 404 or +254 734 951 534.
You can also request a change in shipping address before the order is dispatched.
Same-day delivery in Nairobi
Next-day delivery across Kenya
Items are generally shipped together, but depending on stock or size, they may arrive separately.
Shipping costs for returns are the customer’s responsibility and are non-refundable.
We want you to be completely satisfied with your purchase.
Return Policy:
Returns must be made within 24 hours of receiving the item
Items must be unused and in their original packaging
Include receipt or proof of purchase
How to Return or Exchange:
Contact us via WhatsApp at +254 708 360 404 or +254 734 951 534
If you received the wrong item, notify us immediately for a replacement
Refunds:
Once we receive and inspect the returned item, we’ll notify you about your refund status
Approved refunds are sent to your M-Pesa number or bank account within 24–72 hours
After your order is confirmed, you’ll receive a tracking number or SMS to follow your delivery.
Our team is available every day, but response times may vary depending on order volume.
Every purchase contributes to programs that mentor and train young girls in underserved communities. By shopping with us, you help provide skills, confidence, and hope for the next generation.
For enquiries , orders, shipping, returns, or exchanges please reach us on: +254 708 360 404
+254 734 951 534
Reach us via WhatsApp³ for a faster response